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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Andrea Hicks

September 6, 2023

5  out of  5 rating by Andrea Hicks
"I cannot say enough wonderful things about Lindsey Plyler and her team! The team here goes above and beyond to ensure their clients receive top-notch service and enjoy peace of mind in knowing they are well protected. From the initial consultation to the ongoing support, the staff at this agency is consistently friendly, knowledgeable, and incredibly responsive. They took the time to understand my unique needs and provided me with a personalized insurance solution that perfectly suits my requirements. It's evident that they genuinely care about their clients' well-being. One of the standout qualities of this agency is their commitment to transparency. They patiently answered all my questions, explained policy details, and ensured I felt completely informed about my coverage. This level of transparency is truly refreshing in the insurance industry and fosters trust. In addition to their exceptional customer service, this agency offers competitive rates and a wide range of coverage options. They made it easy for me to choose the right insurance plan without breaking the bank. It's clear that they prioritize their clients' financial well-being as well. I've had the pleasure of working with several team members, and they all share the same dedication to excellence. Whether I had a simple inquiry or needed assistance during a claim, they were always there for me, making the entire process seamless and stress-free. I can confidently say that this insurance agency is not just a service provider but a trusted partner in safeguarding my assets and family's future. I wholeheartedly recommend them to anyone in need of insurance coverage. You won't find a more caring and professional team anywhere else. Thank you for your outstanding service! Lindsey Plyler Insurance Agency has truly exceeded my expectations, and I look forward to many more years of a fantastic partnership."

Hayden Gibson

September 1, 2023

5  out of  5 rating by Hayden Gibson
"Switched to Lindsey and her team around a year ago, they have been so easy to work with. Had to replace my windshield and it was zero inconvenience to me as they handled everything. Filing a claim was extremely easy as well. Best insurance team in East Tennessee!"

Jessica Cooper

August 31, 2023

5  out of  5 rating by Jessica Cooper
"Joey is one of the best saved our family so much money on 5 vehicles and life insurance on my little one. He helped me through the whole process of changing companies, it was my first time. And he never gave me a hard time even though I probly asked the same question a million times, never belittling anything I said. Walked me through everything confidently and clearly which I greatly appreciate. Thanks so much for everything."

Courtney McGhee

August 31, 2023

5  out of  5 rating by Courtney McGhee
"I am absolutely thrilled with this office and the exceptional team that operates within! The level of availability and willingness to assist me promptly is truly outstanding. I've had numerous inquiries, and each time, they've been addressed with utmost efficiency. I can't help but spread the word – I've enthusiastically referred Lindsey's services to several family members and friends. Without exception, they have all expressed their profound satisfaction with the top-notch experience and impeccable service offered by this office. Kudos to the entire team for consistently exceeding expectations!"

MK Elizabeth

August 30, 2023

1  out of  5 rating by MK Elizabeth
"Absolutely unprofessional. After being *charged*, sent a temporary insurance card, and insurance binder, the agent contacted me later that day stating that they could not actually write the auto policy. I understand my vehicle is difficult, but the possibility of the policy not being able to be written by the underwriter should have been communicated to me before I was charged, and cancelled my current auto policy. I was not given an apology, and my refund will allegedly arrive in 2-5 business days. I am now uninsured, and out of the money for insurance that I was not even given. The lack of communication and understanding from these agents is absolutely appalling."

Lyndsay Brown

August 2, 2023

5  out of  5 rating by Lyndsay Brown
"Transferring process was very easy! The staff is very friendly and made us feel welcome! Very down to earth and make you feel welcomed! My agents office in Illinois knew what they were doing when giving me Lindsey Plyler’s information. Makes me feel comfortable about the switch!"


June 29, 2023

5  out of  5 rating by Felicia
"Thank you for making the transfer from state to state so easy! Joey was quick, friendly, and helpful. 😁"

Garrett Stivers

June 27, 2023

5  out of  5 rating by Garrett Stivers
"Excellent service! Joey was great to deal with and made the transfer of our policy from out of state very easy."

Jessie Simpson

May 25, 2023

5  out of  5 rating by Jessie Simpson
"Very great people to work with. I haven’t had to file a claim yet thankfully but getting my vehicles covered was nice and easy. They are all very helpful and friendly over there"

Julie Garner

April 4, 2023

5  out of  5 rating by Julie Garner
"The windshield of my car sustained a crack after being hit by a rock. I contacted Lindsey who filed the claim for me and found a place for me to take my car and have the window repaired. The process was easy and stress free! I knew I made the right decision when choosing Lindsey as my agent!"

Lorretta Porter

April 2, 2023

5  out of  5 rating by Lorretta Porter
"Logan. Works with Lindsey does superb work and has great knowledge"

Russell D Van Winkle

March 31, 2023

5  out of  5 rating by Russell D Van Winkle
"Friendly helpful and polite, they listen and offer great options."

kc johnson

March 30, 2023

4  out of  5 rating by kc johnson
"UPDATE/CORRECTION: Apparently refund problem caused by NO communication and errors made by the IL State Farm office, who has been blaming Plyler for all my troubles. I still, after 2+ months, don't have my $200 refund because State Farm won't refund it to my card. Lindsey has followed up with me and calmed me down each day since a replacement check was requested, and today gave me a contact to escalate the issue to State Farm CEO complaints. I'm still going to drop State Farm, because they're so stubborn about returning MY MONEY, and their agent here in IL is absolutely disinterested in following up and making sure my policy is correct (it was not as of TODAY). Lindsey is a very nice person, and I'm sorry she got mixed up in this latest debacle. [Plyler's office cost State Farm a 35+ year customer. Over two months, they kept making mistakes, so State Farm twice has billed me for premiums that I don't owe. I had to make numerous phone calls, including to Bloomington Customer Care, because no one wanted to own and solve the problems. At the moment, State Farm Auto owes me about $200 back because Plyler didn't request a refund when I transferred out of TN. I had to pay the new state's bill immediately or be cancelled! All I get from State Farm is a shrug and a suggestion I talk to my current agent, who cannot fix these problems.]"

Kerrynn Birchfield

March 27, 2023

5  out of  5 rating by Kerrynn Birchfield
"Switched to them few months ago. I must say no complaints. We own many vehicles and adding and putting on hold has been very simple. Also have homeowners with them. They offer more coverage with home and auto then any other insurance agency we've had in 25 years. Friendly, helpful staff."

Donnelle Curran

March 15, 2023

5  out of  5 rating by Donnelle Curran
"Lindsey Plyler’s State Farm agency always goes above and beyond! Her team is courteous and always willing to help. They provide top notch customer service at all times and specifically after a storm causes damages to our property. Lindsey is always quick to respond and provide the information needed to take care of our situation. This paired with their commitment to bettering and serving our community makes them a valuable asset! Their knowledge, kindness and willingness to serve cannot be beat! I would give them 5 stars every single time!"

Kora Middleton

January 12, 2023

5  out of  5 rating by Kora Middleton
"Lindsey Plyler and her team are absolutely amazing!! They are so friendly and understanding. I talked to them one day while I was at work, and it was very loud in the background, and the man I was talking to (I don’t remember his name) was so nice about it and was able to text me to make the process easier. I would recommend them to everyone!"

james holt

December 5, 2022

5  out of  5 rating by james holt
"Work easy to work with fast and accurate so that's the kind of people I like to deal with"

Melissa Washburn

November 17, 2022

5  out of  5 rating by Melissa Washburn
"Very helpful, informative, kind staff. The process was quick and easy. Logan was quick to respond to my emails and make the time to make the switch for me when I was ready. Great job!!!"

Wesley Sims

July 25, 2022

5  out of  5 rating by Wesley Sims
"The team at Lindsey’s location is the best around. They’re always there for me when I need them thru good times & not so good. Very knowledgeable and always willing to help."

Kelvin Martin

May 22, 2022

5  out of  5 rating by Kelvin Martin
"Great people to work with."

Brandy Stout

April 20, 2022

5  out of  5 rating by Brandy Stout
"Great rates and very nice people!!"

Robert Gerken

March 29, 2022

5  out of  5 rating by Robert Gerken
"Very responsive and willing to go the distance to meet my needs. Always a pleasant experience to work with Lindsay and her team."

Joe Tucker

March 11, 2022

5  out of  5 rating by Joe Tucker
"Super service and staff"

Bridget Parker

February 25, 2022

5  out of  5 rating by Bridget Parker
"Lindsey and Team recently helped me get through a new build. They were very good about following up with me and answering all questions I had about the process. It feels good to have a real conversation with a real live person when you are going through a new process you may not be familiar with. Thank you team!"

Joey Brown

February 4, 2022

5  out of  5 rating by Joey Brown
"Great service and even greater staff at this agency. 100/10 would recommend them to all my friends and family."